Customer Service Training

Customer Service Training increases call success, increases schedule adherence, develops consistent customer service practices and increases customer suggestive selling capabilities. Training also increases dollars per call, reduces call times through better problem resolution, increases customer satisfaction through quality service and reduces call handling time.

Diagnostics and interviews are preformed to determine developmental needs:

  • Identify Knowledge, Skills and Abilities (KSAs) required for each job position
  • Create goals for measuring goal achievement
  • Provide immediate recognition when coaching through monitoring
  • Develop visible tracking screens that show performance indicators to visually remind operators to be aware of goals

 

Our reputation speaks for itself. It’s time for The AMS Group's business professionals to help your organization become more effective.

“We’re seeing collaboration and communication between departments, between co-workers, between management and employees like we’ve never seen before.”

– Vice President of Operations, Paper Mill

The one thing I have learned as a CEO is that leadership at various levels is vastly different.  When I was leading a function or a business, there were certain demands and requirements to be a leader.  As you move up the organization, the requirements for leading that organization don’t grow vertically; they grow exponentially. – Indra Nooyi